Refund policy

We want you to be happy with your order. Here is how returns and refunds work.

Cancelling before shipment. If you cancel before your order ships, we cancel it and refund you in full.

Late delivery. If your order has not arrived 7 days after the delivery date we promised, we refund you in full. You do not need to return anything.

Damaged or defective items. If your item arrives damaged or does not work, email us a photo within 30 days of delivery. You choose a free replacement or a full refund. You do not need to return the item.

Changed your mind. You can return an unused item in its original packaging within 30 days of delivery. Once we receive it, we refund the item price. You pay the return postage.

How to start a return or refund. Email support@foldrow.com with your order number. We reply within 24 hours. Refunds go back to your original payment method; your bank may take a few days to show them.